These Terms of Service (“Terms”) govern your use of Lulu: Pet Health Journal (“Lulu,” “the app,” “we,” “us,” or “our”). By creating an account or using the app, you agree to these Terms. If you do not agree, do not use the app.

1. About Lulu

Lulu is a pet health journal app for cat and dog owners. The app helps you record pet profile information, complete daily check-ins, maintain health logs, and generate PDF reports that you may share with your veterinarian.

Lulu is a record-keeping and organizational tool. It is not a substitute for professional veterinary care, emergency services, or medical judgment.

2. Eligibility

You must be old enough to use Lulu under the laws of your country or region. Lulu is not intended for children. By using the app, you represent that you meet the applicable age requirement and that the information you provide is accurate.

3. Your Account

To use certain features, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs under your account.

You may delete your account from within the app. After deletion, we will take steps to remove or deactivate your account, pet profiles, photos, check-ins, health logs, and associated journal data from our active systems, subject to reasonable processing time and limited retention that may be required for security, backup, or legal purposes.

4. Acceptable Use

You agree to use Lulu only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the app in any way that violates applicable law.
• Attempt to gain unauthorized access to the app, other accounts, or our systems.
• Interfere with or disrupt the app or its infrastructure.
• Upload content that is unlawful, harmful, or infringes the rights of others.
• Misrepresent the app as providing veterinary diagnosis or treatment.

5. Health and Veterinary Disclaimer

Information in Lulu — including check-in prompts, logs, summaries, and PDF reports — is provided for personal record-keeping only. It is not medical or veterinary advice.

Lulu does not evaluate symptoms, diagnose conditions, prescribe treatment, or replace consultation with a licensed veterinarian. Do not delay seeking professional care because of something you read or recorded in the app.

If your pet may be experiencing an emergency, contact a veterinarian or emergency animal care provider immediately.

6. Your Content

You retain ownership of the pet and health information you enter in Lulu. You grant us a limited license to store, process, and display your content solely to operate and provide the app’s features, including generating PDF reports you request.

You are responsible for the accuracy of the information you enter and for how you use or share it.

7. PDF Reports and Sharing

The app may allow you to generate PDF reports from your data and share them through your device’s sharing features. You are solely responsible for:

• Reviewing reports before sharing them.
• Choosing appropriate recipients.
• Any consequences of sharing your pet’s health information outside the app.

We do not control and are not responsible for how third parties receive, store, or use information you share.

8. Notifications and Reminders

Lulu may offer optional local notifications or reminders to help you maintain your journal. Reminders are provided for convenience only and do not constitute medical advice or urgent alerts. You are responsible for managing notification permissions on your device.

9. Service Availability

We strive to keep Lulu available and functioning, but we do not guarantee uninterrupted or error-free operation. Features may change, be suspended, or be discontinued. We may perform maintenance that temporarily affects availability.

The app uses third-party infrastructure, including Supabase for authentication, database, and storage, and RevenueCat for subscription management. Service interruptions by third-party providers may affect the app.

10. Subscriptions and In-App Purchases

Lulu offers free features and optional premium features (“Lulu Plus”). Lulu Plus may be available through auto-renewing subscriptions and/or one-time in-app purchases offered in the app.

Billing and payment

On iOS, purchases are processed by Apple through your Apple ID. We do not collect or store your payment card or other financial account details. We use RevenueCat to validate purchases, manage subscription status, and unlock Lulu Plus features in the app.

Before you complete a purchase, the app will show the product name, price, billing period, and any free trial or introductory offer that applies. Pricing and available plans may vary by region and may change over time.

Auto-renewing subscriptions

If you purchase an auto-renewing subscription, payment is charged to your Apple ID account at confirmation of purchase. Your subscription automatically renews unless you cancel at least 24 hours before the end of the current billing period. Your account may be charged for renewal within 24 hours before the end of the current period.

If a free trial is offered, the trial begins when you confirm the subscription and converts to a paid subscription unless canceled before the trial ends.

You can manage or cancel a subscription at any time through your Apple ID account settings: Settings > [your name] > Subscriptions on your device, or through the App Store subscription management page.

Lifetime purchase

Lulu Plus may also be offered as a one-time lifetime purchase. A lifetime purchase provides access to Lulu Plus features for the lifetime of the app and the purchasing account, subject to these Terms and the continued availability of the app. Lifetime access does not include any services or features that we may separately offer in the future as a different paid product.

Refunds and purchase support

Refunds for App Store purchases are handled by Apple under Apple’s refund policies. We cannot issue refunds for purchases made through Apple. If you have a billing issue, contact Apple Support or reach out to us at support@lulu.pet and we will try to help where we can.

Premium access and account deletion

Lulu Plus features are tied to your active subscription, lifetime purchase, and app account. Deleting your Lulu account does not cancel an active App Store subscription. You must cancel the subscription separately through your Apple ID settings to stop future charges.

We may modify, add, or remove Lulu Plus features over time. If we discontinue a paid feature in a material way, we will take reasonable steps to inform affected users where required by law or platform policy.

11. Privacy

Your use of Lulu is also governed by our Privacy Policy, which describes how we handle information. Lulu does not sell user data, does not use third-party advertising, and does not use tracking in the current version.

12. Intellectual Property

The Lulu app, including its design, branding, and software, is owned by us or our licensors and is protected by applicable intellectual property laws. These Terms do not grant you any right to use our trademarks or branding except as needed to use the app in accordance with these Terms.

13. Disclaimer of Warranties

Lulu is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the app will meet your requirements, that data will always be accurate or complete, or that the app will be secure or free from errors.

14. Limitation of Liability

To the fullest extent permitted by law, we and our service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of or inability to use Lulu.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the app will not exceed the amount you paid us for the app in the twelve months before the claim, or zero if you have not paid for the app.

15. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your use of the app, your content, or your violation of these Terms, to the extent permitted by law.

16. Termination

You may stop using Lulu at any time and may delete your account from within the app. We may suspend or terminate access to the app if you violate these Terms or if we discontinue the service, where permitted by law.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above. Continued use of the app after changes take effect constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of Germany, unless mandatory consumer protection laws in your country or region provide otherwise. If any provision is found unenforceable, the remaining provisions will remain in effect.

19. Contact

If you have questions about these Terms, contact us at:

Email: support@lulu.pet
App operator: Ümitcan Çengel
Country: Germany