This Privacy Policy describes how Lulu: Pet Health Journal (“Lulu,” “we,” “us,” or “our”) handles information when you use the Lulu mobile app. Our website is used to provide information about Lulu and does not intentionally collect personal information from visitors or use cookies, analytics, or tracking.

1. Overview

Lulu is a pet health journal for cat and dog owners. The app lets you create an account, add pet profiles, complete daily check-ins, create health logs, and generate PDF reports. Some features are free; optional Lulu Plus features may be available through in-app subscriptions or one-time purchases.

Lulu does not sell user data, does not use third-party advertising, and does not use tracking in the current version. We do not use analytics in v1 unless explicitly added in a future update, in which case this policy will be updated.

2. Information We Collect

When you use the Lulu app, we may collect and store the following types of information:

Account information

• Email address and authentication credentials (managed through Supabase)
• Account identifiers needed to sign in and sync your data

Pet and health journal data

Information you choose to enter in the app, such as:

• Pet name, species, breed, age, weight, photo, and notes
• Daily check-ins (appetite, energy, mood, stool, vomiting, symptoms, medication, behavior, and general observations)
• Health logs and related entries you create

Purchases and subscription information

If you purchase Lulu Plus or other in-app products, we and our service providers may receive information related to your purchase and subscription status, such as:

• Product IDs
• Purchase history
• Renewal status
• Entitlement information needed to unlock Lulu Plus features
• An app user ID linked to your Lulu account so subscription access can be restored across devices
• Basic transaction metadata processed by Apple and RevenueCat for purchase validation, fraud prevention, and subscription support

We do not receive your full payment card number or other direct payment credentials. Apple processes payment for App Store purchases.

Technical and service data

• Basic technical information that may be processed by our service providers when the app connects to authentication, database, or storage services, such as logs necessary for security, troubleshooting, and service operation.
• Reminder settings you enable in the app, such as reminder type, time, and frequency.

3. How We Use Information

We use the information described above to:

• Create and manage your account
• Store and sync your pet profiles, check-ins, and health logs
• Generate PDF reports you request
• Send local notifications or reminders you have enabled (handled on your device)
• Operate, maintain, troubleshoot, and improve the reliability of the app
• Verify purchases, manage Lulu Plus access, restore subscriptions, and provide purchase-related support
• Prevent fraud and misuse related to in-app purchases
• Respond to support requests

We do not use your information for third-party advertising or cross-app tracking. Purchase and subscription information is used to provide app functionality and related support, not for advertising.

4. Data Storage and Service Providers

Lulu uses Supabase for authentication, database, and file storage. Data you enter in the app is stored on Supabase infrastructure. Supabase processes data on our behalf to provide these services. Supabase’s privacy practices are described in the Supabase Privacy Policy.

For in-app purchases and subscriptions, Lulu uses RevenueCat to validate App Store transactions, manage subscription status, and unlock Lulu Plus features. RevenueCat processes purchase-related information on our behalf. RevenueCat’s privacy practices are described in the RevenueCat Privacy Policy.

Payments for App Store purchases are processed by Apple. Apple’s handling of payment information is governed by the Apple Privacy Policy and Apple’s terms, not this policy.

We select service providers that help us operate the app. Their handling of data is governed by their own terms and privacy practices, in addition to our instructions as their customer.

5. Family Sharing

Lulu may allow you to create or join a family group and share access to selected pet profiles and related journal data with other members. If you add a pet to a family or join a family, other authorized family members may be able to view, add, or update information related to shared pets, depending on the permissions available in the app.

You are responsible for inviting only people you trust and for understanding that shared pet information may be visible to other members of the family group. If you leave a family group, your access to shared family pets may end, but records you previously created may remain associated with the shared pet profile where necessary to preserve the journal history.

6. PDF Reports and Sharing

You can generate PDF reports from your pet health data and share them using your device’s sharing features (for example, email or messaging apps). When you share a report, you control who receives it and through which channels.

We are not responsible for how you share reports outside the app or how recipients use the information you send them. Please review shared content carefully before sending it.

7. Local Notifications and Reminders

Reminder settings you enable in the app may be used to schedule local notifications on your device. Local notifications are handled by your device and are not used for advertising or tracking. You can disable notifications at any time through your device settings or within the app, where available.

8. Data Retention

We retain your account and journal data for as long as your account is active and as needed to provide the app’s features. If you delete your account, we will take steps to remove or deactivate your associated data from our active systems, subject to reasonable processing time and any limited retention required for security, backup, or legal compliance.

Purchase and subscription records may be retained for as long as necessary to manage access, support purchases, prevent fraud, resolve disputes, and comply with legal or accounting obligations.

Deletion may not be instantaneous. Residual copies may persist in backups for a limited period before being overwritten.

9. Account Deletion

You can delete your account from within the Lulu app. Account deletion is intended to remove your account, pet profiles, photos, check-ins, health logs, and associated journal data from our active services, subject to reasonable processing time and limited retention required for backups, security, or legal compliance.

Deleting your account does not automatically cancel an active App Store subscription. To stop future subscription charges, cancel the subscription through your Apple ID subscription settings.

If you have trouble deleting your account, contact us at support@lulu.pet.

10. Your Choices

• You choose what pet and health information to record in the app.
• You can update or delete entries you have created, where the app provides those options.
• You can disable local notifications through your device or the app.
• You can manage or cancel App Store subscriptions through your Apple ID account settings.
• You can delete your account at any time from within the app.

11. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to request a copy of your data.

To make a privacy request, contact us at support@lulu.pet.

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may also have the right to lodge a complaint with your local data protection authority.

12. Children

Lulu is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, please contact us at support@lulu.pet.

13. Security

We take reasonable measures to protect information stored through our services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. International Users

Our service providers may process and store information in countries other than your country of residence. Where required, we rely on appropriate safeguards for international data transfers.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above. The updated policy will apply from the date it is posted or otherwise communicated to you.

16. Contact

If you have questions about this Privacy Policy or your data, contact us at:

support@lulu.pet